Shipping Policy

Thank you for shopping at STORYEUR. We are committed to delivering your orders promptly and efficiently. Below is an overview of our shipping policies, including shipping times, costs, and tracking details. Please review this information before placing your order.

Shipping Destinations

We ship orders to various destinations worldwide. For countries outside our shipping list, please contact our support team at [email protected] for assistance.

Processing Time

Orders are processed within 1-3 business days from the date of purchase.

Orders are not processed or shipped on weekends or holidays. Delays may occur during peak periods, but we strive to communicate any changes promptly.

Shipping Options And Delivery Times

Standard Shipping: Delivery within 7-15 business days.

Please note that delivery times are estimates and may vary depending on the destination and carrier.

Order Tracking

Once your order has shipped, we will send you a tracking number via email so that you can follow its progress. You can also track your order status in the “My Account” section on our website. Please allow 24 hours for tracking information to update.

Customs, Duties, And Taxes

For international orders, customs and import duties may be applied once the shipment reaches your country. You, the customer, are responsible for these additional charges. Please be aware of any specific customs regulations in your country.

Shipping Delays And Lost Packages

We strive to meet our stated delivery times; however, delays may occur due to unforeseen circumstances, such as customs delays, weather, or carrier issues. If your package has not arrived within the estimated timeframe, please contact our customer service team at [email protected]. For lost or missing packages, we will assist in opening an investigation with the carrier.

Address Changes And Order Modifications

To ensure timely delivery, please double-check your shipping address before placing an order. We cannot be responsible for items shipped to incorrect addresses provided by the customer. If you need to change your shipping address, contact us at [email protected] as soon as possible. Changes may not be possible once the order is processed.

Refused Or Unclaimed Packages

Packages that are refused or left unclaimed may incur return shipping fees. If a package is returned to us as unclaimed, we will attempt to contact you to arrange for reshipment. Additional shipping costs may apply.

Changes To The Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and take effect immediately. We encourage you to review this policy periodically for updates.